All returns from the UK must be sent to our studio in United Kingdom.
All international returns must be sent to our second studio in Europe.
Please contact us before making a return. We will provide you with the current address.
Customer satisfaction is our main goal. We will work with
you to resolve any issue related to your order. We will do anything in our
power to make you a happy customer and maintain your loyalty, regardless of
what the situation is. Every situation, return or exchange will be handled on
individual basis. However, we do have certain rules and guidelines for returns
and exchanges.
· Returns are accepted only if you contact us and ship the
artworks back within 14 days from the delivery date.
· Exchanges are accepted only if you contact us and ship the
artworks back within 14 days from the delivery date.
· In case of a return, we will provide all the money back
except of any shipping fees paid in the addition to the cost of the
merchandise.
· The money back can be provided back to your credit card or
paypal account. We can also give you credit towards future purchases upon
request instead of a refund. We do not do refunds by bank transfers unless you
used such transfer to pay.
· You can exchange the painting for something else of the
same value, if the desired painting is more expensive, you must pay the
difference
· We will pay the cost of the return shipping only if you
received a wrong or damaged painting. If you simply do not like the painting or
wish to return for any other reason, you must cover the shipping return –
shipping expenses.
· If your order was shipped incomplete by mistake, please
contact us and we will send the missing paintings ASAP. Sometimes paintings are
sent in parts for safer transit.
If you order a custom made painting or a commission, you must
pre- approved it before shipping.
Returns of commissions are not accepted.
Custom made paintings of portraits and specific people cannot be returned.
If you are not happy with such order, we will refund part of the payment before expired 14 days term.
Please note: commissioned artwork would not be entitled to a full refund due to being custom-made to your specific requirements.
· If your painting arrived damaged, please contact us, we
will send you a replacement free of charge and provide compensation gift. All
packages by Parcelforce and UPS and DHL are insured for the declared value or £100.
We have the rights to cancel any promotional transaction and return the full payment to the buyer
Our email is [email protected]
Please remember that customer satisfaction is our main goal
and we will do anything possible to make you a happy customer.